Company Profile:

35-year custom product manufacturer serving healthcare, corporate, and hospitality market segments. Leadership team includes CEO/President and 5 managers operating 5 sales offices and 2 plants in the US midwestern territory. The firm employs 100 employees and generates $18.5 MM in sales annually.

Step 1  – Discovery call

Key Frustrations:

Difficulty in breaking down old silos and broken processes, poor cross-department communication, challenged to stay operationally disciplined

Expected “business” outcome:

Increase inventory turnover & throughput and decease lead times, significantly reduce re-work, establish customer-centric production order fulfillment and scheduling system, improve reliability & accountability of production division

Impact on personal life:

Gain peace of mind that business systems and procedures are “agile/flexible” and genuinely customer-centric without constant oversight from ownership.

Step 2 – Assessment

Interviews with select management and line level stakeholders, observed general plant operations and reviewed key systems and reporting processes.  

Step 3 – Transformation

What we accomplished:

Refreshed organizational structure, established relevant KPI metrics for each major department to help manage operations better, relocated production management personnel to centralized office location, established production management team, instituted better communication and real-time schedule reporting processes (tools), trained managers in the importance of proper project planning, prioritization, batch release, scheduling, and job costing, regained confidence & trust internally with customer-facing positions & roles

What were the results?

Supported a “culture shift” towards “ helping people, help themselves”, improved accuracy and reliability in reporting, significantly enhanced information flow between departments (from sales to installation), inventory turnover in one year has increased approximately 35% which translates to quicker cash collections, deeper focus and traction on preparation, planning, & performance throughout the organization, improved timeliness & effectiveness of communications to customers